Most of the transport refrigeration equipment in service is out of the warranty period provided by the manufacturer. Cold-Plus is manufactured by Solid Start, Inc., Lakeland, Florida. Solid Start has effectively eliminated any consumer risk by combining a corporate guarantee with product liability insurance with an AM Best A++ rated insurance company, the highest rating given. The customer is named as “Additional Insured” on the insurance certificate. Solid Start has replaced the manufacturer’s short-term interim protection with long-term protection against damages directly attributable to the refrigeration equipment by Cold-Plus — for the life of the system.
a. Most manufacturers will issue a letter to customers stating, “the use of Cold-Plus will not void the warranty unless it can be determined that use of the product is the cause of compressor or system damage”. Solid Start will work with the customer to obtain this letter from the equipment manufacturer. If the manufacturer chooses not to issue the letter the customer is still protected.
b. The manufacturer of Cold-Plus guarantees to pay for the repair of any equipment, including parts & labor, if it is shown that Cold-Plus caused any damage or loss.
c. Solid Start and your Cold-Plus distributor maintain product liability coverage that offers further protection. This combined coverage is typically more than adequate to meet any need.
d. There have been over 20,000 installations of Cold-Plus without a single warranty claim.
In summary, all risk factors have been removed, allowing customers to enjoy the full benefits of Cold-Plus with no financial exposure.